Virtual Support Instructions

Welcome to Microix Virtual Support. Read the Microix disclaimer and follow the on-screen instructions to be connected with the next available technician. Please keep in mind that your wait time may vary.  If you are waiting for more than 15 minutes, disconnect and email your issue to

Read Before Connecting

Our Microix Virtual Support is not a free service. It is included with an active Microix Annual Support Plan. If you do not have an active Support Plan and continue to use our service, you will be liable for support fees.

If you have any questions, you may contact our Accounting Department at 1-866-642-7649 and press option 3.

Connecting From a Web Browser

Connecting From The Software

From the software, please follow the instructions below to connect to Virtual Support (note: the virtual support connection is not available from the software for Software As A Service  or subscription customers):

  1. Select the Support tab.
  2. Select the Live Remote Support tab.